Which of the following services might typically be provided to 401(k) plan participants by a large bank?

A large bank providing services to 401(k) plan participants would typically offer internet access to a transactional website where participants can change options selected for their plan. This functionality is becoming an industry standard as it allows plan participants to easily manage their investment choices, review account balances, and make decisions regarding contributions or reallocating investments at their convenience. This online access enhances participant engagement and education through user-friendly interfaces and tools designed to promote informed investment decisions.

Online platforms provide comprehensive resources, allowing participants to monitor their accounts in real time, gain insights into market trends, and make necessary adjustments to their investment strategies directly through the website, thereby improving their overall experience. Having this capability is essential in a digital era where accessibility and immediate information impact participant satisfaction and financial literacy.

In contrast, other services, while important, may not represent the primary or most commonly provided service by a large bank to 401(k) participants compared to transactional access. For example, while internal access to account balance activity is beneficial, the ability to actively manage investments online typically takes precedence. Similarly, dedicated call centers are useful but may not be the most common direct service, as many participants prefer the convenience of self-service online management. Operating a participant loan program also represents a specific responsibility that may vary